Frequently asked questions / FAQ

CardioSnip® is a system that comprises the ECG device CardioMem CM 100 CS and the CardioSnip® app for iOS to measure the heart rate (HR) and heart rate variability (HRV) over 24 hours, to calculate the resulting mental and physical stress level and to visualise in a report.
No, CardioSnip® merely represents the measured values - what is done with them is left up to the user.
No, it is not possible.
  • For children and adolescents under the age of 18;
  • For persons suffering from heart diseases, such as chronic heart failure (CHF), acute coronary syndrome (ACS) or cardiac arrhythmia;
  • For persons who take medications influencing the heart rhythm;
  • For persons who wear a cardiac pacemaker.
Further information can also be found in the User Manual. We recommend you to read it carefully.
After you have registered and purchased a CardioSnip® app, you will receive a credit to be able to generate your report. With one application, you can generate a report.
CardioSnip® is sold in Switzerland exclusively via MediService AG.
For further information, visit our shop.
For the current prices and offers, visit our shop.
Simply send an e-mail with your questions to sales@cardiosnip.com.
The app can currently only be downloaded from the iTunes App Store and is only supported by iPads with the operating system iOS 9 or higher.
No, not continuously, since a measuring cycle covers 24 hours; but you can perform several 24h measurements in succession.
Check that all electrodes stick securely. If the small light is still flashing yellow, contact support@cardiosnip.com.
Remove and reinstall the battery and turn the CardioSnip® device back on. If the error persists, a general error can be assumed. Do not hesitate to contact support@cardiosnip.com.
A beep after 24 hours signals the end of the measurement. The little light no longer flashes green at a 5s cycle and the CardioSnip® device is turned off automatically. Subsequently, you can download the evaluation on the CardioSnip® app.
It is very important to repeat the measurement on a more restful day when you are relaxed.
You can either save the report as a PDF document or have the document be sent to you via e-mail.
The CardioSnip® report is buffered on your iPad until you have removed the CardioSnip® app from the memory or until a new measurement is started. It is only imperative to delete the appropriate records on the CardioSnip® device by way of the CardioSnip® app after you have saved or received the report. Please note: After you have deleted the CardioSnip® report, it cannot be created anew.
At least 3 new, unused electrodes are required per measurement. To reduce the risk of bad signal transmission and skin irritation, however, we recommend to replace the electrodes at least once during a 24h measurement. The electrodes should be replaced after showering and after sleeping.
Remove your chest hair at the appropriate region completely. Before you fix the electrodes on your skin, disinfect and degrease your skin locally, e.g. by way of Sterillium or similar disinfectant. It is imperative that your skin is dry before you fix the electrodes. To ensure ideal fixing and avoid itching, no cremes or perfumes should be applied.
No, please remove the CardioSnip® device, including the adhesive electrodes, before you take a bath or shower.
You can dispose of the electrodes with the domestic waste. After showering, you must fix the replacement electrodes and refix the CardioSnip® device. The interruption (caused by removing the electrodes) may take max. 15 minutes. We therefore recommend showering instead of bathing.
We recommend not to do sports during the 24h measurement. Caused by strong sweating or intensive movements, the electrodes can drop, leading to the risk of itching. In addition, the quality of the measurements can significantly deteriorate due external influences or sweating and you risk incorrect evaluations.
You can dispose of used disposable electrodes with the domestic waste.
Heart rate variability is the time interval between 2 heart beats. The intervals are determined by the autonomic nervous system (ANS). The two fibres of the same significance are the sympathetic nervous system (controls the body's response while at rest) and the parasympathetic nervous system (controls the body's response during perceived thread).
The term 'RR interval' (also referred to as inter-beat or beat-to-beat interval) refers to the time elapsing between two consecutive R waves in the electrocardiogram (ECG).
The ECG is measured at a sampling frequency of 1,000 Hz. CardioSnip® typically records ≥95% of the RR intervals.
Any person who performs a CardioSnip® measurement is calibrated by way of a series of RR deflections over 24 hours by determination of the minimum or maximum heart rate or heart rate variability values.
No e-mail addresses are stored or evaluated, and we do not send newsletters if you have not subscribed. The users of CardioSnip® will not receive unsolicited advertisement. Discretion is guaranteed and your anonymity is preserved.
If you wish to receive our newsletter and more information about CardioSnip®, please do not hesitate and register at support@cardiosnip.com.